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Desirefa Officially wants you to be completely satisfied with your new item and offers a 14-day return or exchange policy on most items. the
Return process:
·Please contact us first, customer service email: [email protected]
·We will provide our return address.
·Please include the order number, your email, and the reason for the return or exchange on the return form, and ship it back to our warehouse with your item.
·We will process the refund or exchange within 1-7 working days after confirming receipt of your package.
Non-returnable products:
Products that have been opened or used.
Opened underwear or lubricants
Item was received more than 14 days ago
Return request:
Items must be unused, undamaged and returned in their original packaging;
The return address is the address notified by the customer service mailbox: [email protected]
Please include your name, phone number, address and a copy of the invoice/receipt.
Redemption requirements:
Unshipped orders: Please contact customer service to replace the product for you, customer service email: [email protected]
Signed order: The product must meet the return criteria, please contact our customer service to obtain the return address.
Refund processing time:
We will process the refund within 7 working days after receiving the customer’s refund request and negotiating with the customer to reach an agreement.
Refunds will be credited to the card you paid for. When you receive your refund depends on your payment method. (Paypal takes 24 hours to show the refund, credit card takes 7-15 business days to show the refund).
Return Fee:
·The postage depends on the logistics company in your area.
·Shipping, taxes and insurance are non-refundable.
·Desirefa official will not be responsible for any return or exchange costs.
If you have any questions or need more information about our return policy, please feel free to contact us. Our friendly and helpful team will be able to answer any questions you may have. We are here to help!
Customer service email: [email protected]